Cancellation Policy
Effective Date: Jan 1st 2024
At Flying Axe, we understand that plans may change. Please take a moment to review our cancellation policy to ensure a smooth experience for all our guests.
Cancellation Period:
- Cancellations made 48 hours or more before the scheduled booking time will be eligible for a full refund.
Non-Refundable Deposits:
- Group bookings of 10 or more participants may require a non-refundable deposit. In such cases, the deposit amount is specified at the time of booking.
Late Cancellations:
- Cancellations made less than 48 hours before the scheduled booking time are non-refundable.
Rescheduling:
- Rescheduling is allowed with at least 24 hours’ notice, subject to availability.
- Group bookings may be able to reschedule based on availability and at the discretion of the venue.
No-Show Policy:
- Participants who do not arrive for their scheduled session without prior notice will be considered a “no-show.”
- No-shows are non-refundable.
Refund Process:
- Refunds, when applicable, will be processed to the original payment method.
- It may take 5-7 business days for the refund to reflect in the guest’s account.
Weather Conditions:
- The venue operates rain or shine, as axe throwing is an indoor activity.
- In the rare event of venue closure due to unforeseen circumstances, guests will be notified, and alternative arrangements or refunds will be provided.
Cancelled Sessions by the Venue:
- In the unlikely event that Flying Axe must cancel a session, guests will be offered the option to reschedule or receive a full refund.
Contacting Us:
- Cancellation requests must be made through the same platform used for booking or by contacting our reservations team.
- Please provide your booking details for efficient processing.
Modifications to the Policy:
- Flying Axe reserves the right to modify this cancellation policy at any time. Any changes will be communicated on our website.